Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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Booking Conditions

Guarantied bookings by credit card

Find a room or apartment online for your holiday or business trip, then go ahead and book it right away on our homepage. Here, you are guaranteed to get the very best price. When you stay 2 nights or longer, we calculate the cheaper multi-day rate.

The minimum stay from the end of July until the end of August and over New Year's is 3 nights, except in the case of last-minute bookings received within 14 days of arrival. Arrival is possible on any day of the week.

Deposits:
When you make a booking, we request a deposit for each room or apartment equivalent to 30 % of the total amount of the stay. Please transfer this amount to our bank account or provide us with your credit card number. This will guarantee your room, and your credit card will not be debited prior to arrival. Usually your credit card data merely serves as security. In special situations the hotel can debit your card even though a few days before arrival with the full amount.

Cancelations:
Cancelations received more than 14 days prior to arrival are free of charge. In the event of cancelations which are received later, or in the event of no-show or delayed arrival. you will be charged the full price. Furthermore, the General Terms and Conditions of the Austrian Hotel Industry will apply. We highly recommend purchasing holiday cancelation insurance.

Arrival:
Daily from  4:30 – 8 p.m.
If you expect to arrive outside of these times, please notify us in advance. If the delayed arrival after 8 p.m. is not notified by telephone in time, the hotel can cancel the booking and charge the full price. If more people or children arrive as booked, you have to pay extra charges.

Hotel rules:
Access to rooms or apartments only have people who booked in or hotel. You can meet your friends in our restaurant at the opening hours.

Check out: til 10.00 Uhr. On request it's possible also later.

Payment

Payment will be due immediately upon arrival at the hotel, either in cash, by debit card or with your Visa or MasterCard credit card.
If more people or children than quoted on the reservation arrive, additional fees arise ord hotel can cancel the complete reservation without refund in case no additional beds can be put into the room/apartment.

 

Additional charges:

A cot/crib costs € 16 per night. A child ages 0 to 1 stays free in the parents' bed.

An additional guest in a double room costs € 35 per night incl. breakfast buffet.

An additional guest in an apartment costs € 35 per person/night.

Dogs: € 14 per day, food not included (possible only in hotel, not in apartments)

Half-board (3-course dinner selection), adults and children ages 13 and up: € 18, children 12 and under pay € 14

1 car parking place is free of charge per room.

A parking place for a bus is € 28 per night, for trailers or boats € 7.

In the event your room/apartment is excessively dirty, damaged, or if you have smoked in your room/apartment, additional charges for cleaning may be billed. Likewise, if your dog or pet has made your accommodations dirtier than might reasonably be expected, an additional cleaning fee may be charged.

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